remi.works
resume

Network Security Analyst / IT Support

Phirelight Security Solutions Inc. | Ottawa, ON | January 2014 to December 2016

Worked across network-security operations and customer-facing technical support for production environments, covering infrastructure management, troubleshooting, and release support.

Highlights

  • Configured and maintained Fortigate firewalls, Cisco Catalyst switches, and Cisco routers in enterprise environments.
  • Monitored and resolved network/security issues across mixed customer environments.
  • Handled customer support for global clients, triaging and resolving IT/network incidents.
  • Troubleshot complex networking and security issues alongside the technical support team.
  • Deployed and supported rapidPHIRE releases with senior management, project managers, and consultants.
  • Tested early rapidPHIRE network-traffic analytics builds for performance and stability before rollout.