IT support
Phirelight Security Solutions Inc. · January 2014 to December 2016· Ottawa, ON
Provided customer-facing technical support for production environments, covering incident triage, troubleshooting, and release support.
Highlights
- Handled customer support for global clients, triaging and resolving IT and network incidents.
- Troubleshot complex issues alongside the network-security team.
- Deployed and supported rapidPHIRE releases with senior management, project managers, and consultants.
- Tested early rapidPHIRE network-traffic analytics builds for performance and stability before rollout.